Dear players on the Newerth,
Recently we are experiencing authentication error and chat channel issues, which are affecting the general experience of the game. The issue could result in:
1. Slow to connect to chat channel
2. Slow to retrieve player stats
3. PSR not reported sometimes
4. Authentication failed when trying to join match lobby
The good news is that we and S2 Games have found the root cause of the issue, and attempted to fix it. In the past week we have done some optimization on the server to improve the experience, unfortunately it didn't fully resolve the issue. To completely get rid of the problem, Garena and S2 games will do a server hardware upgrade and system maintenance around Jan 3rd 2011 (date to be confirmed with S2 games). After the issue is fixed, Garena HoN will be patched to 1.0.21 which includes two new heroes and a lot of new changes. The implementation of HoN 2.0 is on the way too and not far ahead!
I hope this clearly explains what's happening. Thanks for all your patience and cooperation.
Mars on behalf of Garena HoN team
Dec 26, 2010