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  1. #1

    Updates on Authentication Error and Chat Channel Issues

      Click here to go to the next staff post in this thread.  
    GG.MaRs's Avatar
    Garena Staff
    • Join Date:Apr 2010
    • Location:Tanjong Pagar, Singapore
    • Posts:563

    Updates on Authentication Error and Chat Channel Issues

    Dear players on the Newerth,

    Recently we are experiencing authentication error and chat channel issues, which are affecting the general experience of the game. The issue could result in:

    1. Slow to connect to chat channel
    2. Slow to retrieve player stats
    3. PSR not reported sometimes
    4. Authentication failed when trying to join match lobby

    The good news is that we and S2 Games have found the root cause of the issue, and attempted to fix it. In the past week we have done some optimization on the server to improve the experience, unfortunately it didn't fully resolve the issue. To completely get rid of the problem, Garena and S2 games will do a server hardware upgrade and system maintenance around Jan 3rd 2011 (date to be confirmed with S2 games). After the issue is fixed, Garena HoN will be patched to 1.0.21 which includes two new heroes and a lot of new changes. The implementation of HoN 2.0 is on the way too and not far ahead!

    I hope this clearly explains what's happening. Thanks for all your patience and cooperation.

    Mars on behalf of Garena HoN team
    Dec 26, 2010

  2. #2

    hellogarry's Avatar

    • Join Date:Oct 2010
    • Location:Philippines Cavite Silang
    • Posts:106

    More Power GARENA and S2!

    Thats the best date for maintenance (back to school).
    I hope those issues will be done.

    MAKING YOUR DREAMS INTO REALITY
    IGN: `Inori / UID: 7798467

  3. #3

    Good news from S2 and Garena. This will shut up anymore complain HAHAHAHAH.

  4. #4

    Quote Originally Posted by darthboyzzee View Post
    Good news from S2 and Garena. This will shut up anymore complain HAHAHAHAH.
    No, it won't shut them up.

    Anyway, this is very good news, and the timing of the maintenance couldn't be better, back to work(or school) for most people.

  5. #5

    NoobEstimate's Avatar

    • Join Date:Oct 2010
    • Location:Singapore
    • Posts:1,116

    Well actually, now that the authorization problem is gone... More and more people come here reporting about PSR not recorded issues.

  6. #6

    The auth problem still error for me and some others, though much less often.

    And I'm really lucky that the only games that aren't recorded for me are the games I have lost.
    Last edited by Duessel; 27-12-10 at 11:48 AM.

  7. #7

    Good News.. I'm looking forward on it.

  8. #8

    GG.Sphere's Avatar
    [MODS] Forum Moderator
    • Join Date:Aug 2010
    • Location:Caloocan, Philippines
    • Posts:2,858

    This is very good news All we have to do is to wait until January 3 Goodluck ^__^v
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  9. #9

    Quote Originally Posted by GG.MaRs View Post
    Dear players on the Newerth,

    Recently we are experiencing authentication error and chat channel issues, which are affecting the general experience of the game. The issue could result in:

    1. Slow to connect to chat channel
    2. Slow to retrieve player stats
    3. PSR not reported sometimes
    4. Authentication failed when trying to join match lobby

    The good news is that we and S2 Games have found the root cause of the issue, and attempted to fix it. In the past week we have done some optimization on the server to improve the experience, unfortunately it didn't fully resolve the issue. To completely get rid of the problem, Garena and S2 games will do a server hardware upgrade and system maintenance around Jan 3rd 2011 (date to be confirmed with S2 games). After the issue is fixed, Garena HoN will be patched to 1.0.21 which includes two new heroes and a lot of new changes. The implementation of HoN 2.0 is on the way too and not far ahead!

    I hope this clearly explains what's happening. Thanks for all your patience and cooperation.

    Mars on behalf of Garena HoN team
    Dec 26, 2010
    Nice to hear that Garena Hon is improving yeah!!

  10. #10

    DarkMegaPot's Avatar

    • Join Date:Aug 2010
    • Location:Philippines, Dumaguete City
    • Posts:626

    That's good news to hear guess i just play 2 games on january 3 for once and get study for the midterm exams on the next day



    It's not so important who starts the game
    but who finishes it.


  11. #11


  12. #12

    thanks admin more power to you

  13. #13

    Se7en~Vii's Avatar

    • Join Date:Jun 2010
    • Location:Philippines|Singapore
    • Posts:38

    Here is the smart answer that everyone needed.
    Thanks GG.MaRs hope problems get resolved soon. More power to Garena HoN

  14. #14

      Click here to go to the next staff post in this thread.  

    Were there absolutely no problems with any aspect of the game, players would still post here angry reports blaming Garena for global warming, the price of tea in tibet, and the existance of cockroaches.

  15. #15

    Hell yeah, it's about time. xD

  16. #16

    Quote Originally Posted by duskbin.ryurial View Post
    Were there absolutely no problems with any aspect of the game, players would still post here angry reports blaming Garena for global warming, the price of tea in tibet, and the existance of cockroaches.
    Cockroaches are a vital member of the lower class food chain, I honestly believe that the existence of cockroaches is a blessing, and one should be proud when blamed upon.

    @Topic

    So that means we won't be getting 2.0 after the maintenance?


  17. #17

      This is the last staff post in this thread.  
    GG.MaRs's Avatar
    Garena Staff
    • Join Date:Apr 2010
    • Location:Tanjong Pagar, Singapore
    • Posts:563

    It's 1.0.21 first then 2.0

  18. #18

    KiraMikk's Avatar

    • Join Date:Oct 2010
    • Location:Shibuya
    • Posts:1,385

    Finally some official news. Waiting for our update.

    IGN : Memory / `Blythe / [Synp]kzra
    UID: - / - / 73953305

  19. #19

    So there will still be some time(days,weeks) in between the 1.0.21 patch and then the 2.0 patch?

  20. #20

    KiraMikk's Avatar

    • Join Date:Oct 2010
    • Location:Shibuya
    • Posts:1,385

    Our 1.0.21 patch will come tentatively on 3rd Jan . For 2.0 it should come soon after. Not specifics given .

    IGN : Memory / `Blythe / [Synp]kzra
    UID: - / - / 73953305

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